Premium Extension
Ticket Locking In Zoho Desk
This extension allows you to lock the ticket detail view in Zoho Desk, preventing agents from taking any action—like sending emails or adding resolutions—until CNT tagging is completed. It ensures proper ticket categorization and enforces SLA compliance before work begins.
Key Features
Define your own set of fields for CNT categorization
Efficient SLA tracking and management
Boost agent performance and productivity
Easy to use and maintain